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Zuri Bags Customer Care

Refund & Exchange Policy

Goods once sold cannot be returned. However, items may be redeemed or exchanged depending on the situation and approval.

Please inspect your order immediately upon delivery and contact us if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Damages caused by third-party delivery or parcel services are not the responsibility of Zuri Bags.

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